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Return Policy

RETURNS

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Our policy lasts 30 days. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Several types of products cannot be returned, such as products for intimate or sanitary use.

Other items that cannot be returned :

  • Gift Cards
  • Downloadable software
  • Certain health and personal care products


To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are
certain situations where only a partial refund will be issued: (if applicable)
* Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

 

By making the payment you certify that the entirety of your order is correct because no refund can be made after this one, except see following points:


Refunds (if applicable)Once
we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at sales@dialo-shop.com.


Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We will replace an item only if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an email at sales@dialo-shop.comand send your item to :

Dialo Shop, Route de la Jeurna 40, CH-1871 Monthey, VS, Switzerland

 

Gifts
the returned item was identified as a gift at the time of purchase and if it was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.

Shipping

To return a product, you must send it by mail to :

Route de la Jeurna 40, CH-1871 Monthey, VS, Switzerland

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than 75 EUR, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return.